Effective Date: July 2026

Burpengary Chiropractic Centre ("we", "our", "us") is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and applicable health records legislation.

This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website, contact our clinic, or receive our healthcare services.

Contact Details

Burpengary Chiropractic Centre

Suite 5/171 Station Road
Burpengary QLD 4505

Phone: (07) 3888 5166

Email: [email protected]

Website: https://www.burpengarychiropractic.com.au/

Privacy Contact: Practice Manager

Collection of Personal Information

We collect personal information that is reasonably necessary to provide chiropractic care, communicate with you, and manage our business operations.

The personal information we may collect includes:

- Full name

- Date of birth

- Residential address

- Email address

- Telephone number

- Emergency contact details

- Medicare and private health fund information

- Referral information

- Medical history

- Current medications

- Previous injuries or surgeries

- Lifestyle information relevant to your care

- Appointment history

- Payment information

Website enquiry details

Where appropriate, we may also collect health information, which is considered sensitive information under Australian privacy law.

Why We Collect Your Information

We collect your personal information to:

- Provide chiropractic assessment and care

- Develop personalised treatment plans

- Manage appointments

- Process payments

- Maintain accurate patient records

- Communicate appointment reminders

- Respond to enquiries

- Comply with legal and regulatory obligations

- Improve our services

- Send practice updates, newsletters and health information where you have consented

Collection of Health Information

Health information is collected only where it is reasonably necessary to provide appropriate healthcare.

This may include information regarding:

- Medical history

- Symptoms

- Diagnostic imaging

- Previous healthcare providers

- Treatment history

- Allergies

- Medications

- Physical examination findings

- Clinical notes

Health information is treated with a higher level of confidentiality due to its sensitive nature.

How We Collect Information

Information may be collected when you:

- Complete patient registration forms

- Book appointments online

- Contact our clinic

- Attend appointments

- Submit website enquiries

- Subscribe to newsletters

- Interact with our website

- Engage with our social media platforms

We may also receive information from:

- Referring healthcare practitioners

- Medicare

- Private health insurers

- Other healthcare providers (with your consent)

Online Bookings

We use Cliniko to manage online bookings and patient appointments.

When you make an appointment through Cliniko, your personal information is securely stored and managed in accordance with Cliniko's own privacy and security standards.

For further information, please refer to Cliniko's Privacy Policy.

Use of Personal Information

Your information may be used to:

- Deliver healthcare services

- Contact you regarding appointments

- Respond to enquiries

- Process payments

- Meet legal obligations

- Improve our website and services

- Send health information and marketing communications where consent has been provided

We do not sell your personal information.

Disclosure of Personal Information

We may disclose information where necessary to:

- Other healthcare providers involved in your care

- Medicare

- Private health insurers

- Government authorities where legally required

- Professional advisers

- IT service providers

- Practice management software providers

- Payment processing providers

Information is only disclosed where necessary or where required by law.

Website Analytics and Cookies

Our website uses cookies and similar technologies to improve user experience.

Cookies may collect information including:

- Browser type

- Device information

- IP address

- Pages visited

- Time spent on the website

- Referral sources

You can disable cookies through your browser settings, although some website functionality may be affected.

Google Analytics

Our website uses Google Analytics to understand how visitors use our website.

Google Analytics collects anonymous information such as:

- Website traffic

- User behaviour

- Device type

- Geographic location (general)

- Pages viewed

This information helps us improve website performance and user experience.

Google may process this information in accordance with Google's Privacy Policy.

Meta Pixel

Our website uses the Meta Pixel to measure advertising performance and improve the relevance of advertisements shown on Facebook and Instagram.

The Meta Pixel may collect information regarding website activity for advertising and remarketing purposes.

No personally identifiable health information is intentionally shared through advertising technologies.

Marketing Communications

If you choose to subscribe to our newsletters or marketing communications, we may send you:

- Practice news

- Health tips

- Educational articles

-Promotions

- Service updates

You may unsubscribe at any time by clicking the unsubscribe link contained within our emails or by contacting us directly.

Storage and Security of Information

We take reasonable steps to protect your personal information from:

- Unauthorised access

- Misuse

- Loss

- Disclosure

- Alteration

Security measures include:

- Secure practice management software

- Password-protected systems

- Secure cloud storage

- Restricted staff access

- Regular software updates

Despite our efforts, no electronic transmission or storage system can be guaranteed to be completely secure.

Access to Your Information

You may request access to the personal information we hold about you.

Requests should be made in writing to the Practice Manager.

In some circumstances permitted by law, we may refuse access. If this occurs, we will explain the reasons for our decision.

Correcting Your Information

We encourage you to keep your personal information accurate and up to date.

If any information changes, please notify our clinic so your records can be updated.

Retention of Health Records

Patient records are retained for the period required by Australian law and applicable health records legislation.

When records are no longer required, they will be securely destroyed or permanently de-identified.

Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices of external websites and encourage users to review their individual privacy policies.

Overseas Disclosure

Some of our service providers, including cloud-based software providers, may store information on servers located outside Australia.

Where this occurs, we take reasonable steps to ensure those providers comply with Australian privacy requirements and maintain appropriate security standards.

Complaints

If you believe your privacy has been breached, please contact us using the details below.

Practice Manager

Burpengary Chiropractic Centre

Suite 5/171 Station Road
Burpengary QLD 4505

Phone: (07) 3888 5166

Email: [email protected]

We will acknowledge your complaint promptly and aim to investigate and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, technology or our business practices.

The latest version will always be available on our website.

Contact Us

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact:

Burpengary Chiropractic Centre

Suite 5/171 Station Road
Burpengary QLD 4505

Phone: (07) 3888 5166

Email: [email protected]

Website: https://www.burpengarychiropractic.com.au/